Making a complaint

Stocktrade’s internal complaints procedure will make sure that we hear your views and deal with them quickly. In this way we try to put things right, as well as continually improve the service we give you.

If you would like more information about our complaints procedure, then please contact Stocktrade.

You can at any time write to the Service Quality Manager at our head office at Alliance Trust Savings Limited, PO Box 164, 8 West Marketgait, Dundee, DD1 9YP. If you are still unhappy after we have investigated a complaint, you can refer the matter to the Financial Ombudsman Service at Exchange Tower, London E14 9SR

Refer to Contact Us for our full contact details.

The value of your investments can fall and you may get back less than you invested

Stocktrade is the trading name of Alliance Trust Savings Limited, which is a subsidiary of Alliance Trust PLC and is registered in Scotland No. SC 98767, registered office, PO Box 164, 8 West Marketgait, Dundee DD1 9YP; is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, firm reference number: 116115. Alliance Trust Savings gives no financial or investment advice. Calls may be recorded for training and security purposes.