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A refreshing change

Your Stocktrade service with Embark

On 28 October 2019 interactive investor agreed the sale of Alliance Trust Savings’ adviser and partnership business to Embark Group (Embark). This included the Stocktrade service which is now provided by Embark.

The move to Embark took place over the weekend of 23 January 2021.

Here you will find useful information on the move and what it means for you.

Your questions answered

Here you can find questions and answers on topics we think will be important to you.

Your service will continue essentially as it was before but will now be run on an updated version of the JHC Figaro platform. This will bring improvements in stability, efficiency and scalability of your service. It will also provide a more robust base from which Embark can develop for the future.

The service teams that you speak to will remain essentially the same and moved over to Embark simultaneously.

Read your new Stocktrade Terms and Conditions. The letter you received gave you notice that your Stocktrade Terms and Conditions were changing and that your contract is changing from being with ATS to being with Embark. Your new Stocktrade Terms and Conditions will apply from Monday 25 January 2021.

No, your Account details and login information will remain unchanged. The login pages can be accessed as normal through www.stocktrade.co.uk.

Any changes to the login journey will be notified to you prior to migration date. You may be asked to reset your password for security purposes.

Current access to your Account will be maintained after the transfer.

Our contact details will remain the same. For any questions prior to and after the weekend you can contact our support team at support@stocktrade.co.uk or by calling 0131 240 0180. Lines are open 8am to 5pm Monday to Friday and calls may be recorded for training and monitoring purposes.

Embark only offer trading in overseas listed securities that can be traded through Crest. Most North American and European securities can be traded this way.

Overseas investments traded and held in Crest are a cost effective way of accessing investments traded in overseas markets as they do not incur any additional charges. Standard commission rates apply to any transactions carried out.

Where possible, investments not currently held in Crest will be moved to Crest over the transfer weekend.

Any North American holdings currently held with an overseas custodian at ATS will be converted to crest (CDI) at the point of transfer to Embark.

We will look at converting European investments currently held with an overseas custodian as soon as possible after the date of transfer.

 

Reregistration of Holdings with Embark’s custodians

Following the weekend that your Account moves to Embark, we need to reregister all of your holdings currently held by ATS when the markets reopen. Where possible this will be done via an automated process to enable a quick settlement of the holdings to take place. We do need to make you aware that not all providers offer an automated route to achieve this so there might be some delays where reregistration has to be completed manually. Predominantly these are OEIC and Unit Trust providers, a list can be found on the reverse of this letter.

Until these holdings settle into Embark’s custody you will not be able to place a sell trade on these holdings. We will endeavour to settle these as quickly as possible to minimise any impact. On average a manual stock transfer takes around 7 days however in exceptional circumstances this can be longer.

Whilst you can continue to hold exchange traded investments that cannot be held in Crest or Euroclear, that includes Far East and Australian investments, it will be on a sell only basis.

No. Embark will not offer trading in any exchange traded overseas investments that cannot be dealt and settled within Crest or Euroclear. That includes Far East, Australian or South African investments.

On the move to Embark your fees and charges will remain the same.

Please refer to your Rate Card for specific information. The Supplementary Account Charge will continue to apply where:

  • You are a non-UK tax resident or your permanent address is not in the UK
  • You hold non-standard Investments
  • The Account is held by a Corporate entity or Trust

Any supplementary fees charged this year will be refunded on a pro-rata basis from the date the charge was applied to the date of migration.

Investments that are held in Crest will not attract the Supplementary fee at Embark.

Any active Limit orders will have been cancelled at 4.30pm on Friday 22 January and will not carry over to Embark.

No, if you have already completed an Appropriateness Test Form and we hold this on file, the permissions will be carried across to Embark. Permissions are valid for two years, and Embark will contact you ahead of your permissions expiring to ask you to retake the test.

No, if we hold a valid US Tax Form for you on file, the permissions will be carried across to Embark.

Book Costs, as currently held on the platform, will be transferred to Embark.

ATS will provide you with a closing statement showing your stock and cash holdings over the weekend of the transfer. This statement is available in the Documents section of your online account. If you require a hard copy and are unable to print a copy from account documents, please contact Stocktrade.  You will be provided with a full valuation statement for the standard periods, where applicable (6 July to 5 Oct, 6 Oct to 5 Jan) shortly after the move.

Historical documents will not be available after the transfer to Embark. You should ensure you have all historical information required prior to the move.

Important documents

All the key documents you need to help understand your new service can be found here.

If you still need help

If you can’t find the answer to a question you have here, we’re happy to help. We’re open from 8am to 5pm, excluding weekends and public holidays.

Phone: +44 (0) 131 240 0180
Email: support@stocktrade.co.uk
Post: Stocktrade, PO Box 164, 8 West Marketgait, Dundee, DD1 9YP

Lines are open Monday to Friday, 8am to 5pm, and calls may be recorded for training and monitoring purposes.

Stocktrade gives no financial or investment advice. Investments can go down as well as up. You may get back less than you originally invested. 

Stocktrade is a trading name of Embark Investment Services Limited, a wholly owned subsidiary of Embark Group. You can find out more information at the Embark Group website.