Our aim is to provide you with excellent service at all times. However, we do understand things can sometimes go wrong.
If, for any reason, you are not entirely satisfied with our service, we want to hear from you so we can put matters right.
You can raise your concerns with us either in writing, by email, or by telephone.
Many concerns can be resolved straight away by providing you/your client with an immediate explanation to answer them. If we are unable to resolve your concerns straight away, we will write to you/your client promptly to let you know we have received your complaint and how we intend to deal with it. If the concern is made by phone, the initial letter you receive will confirm our understanding of the complaint, so that you/your client have a chance to tell us if we have misunderstood anything.