Contact us

Get in touch

Nothing is standard about your business. So we’re keen to give personalised answers to your questions about our partner services. Therefore you can contact us by phone, email or post.

Telephone numbers

+44 131 240 0400

+44 131 240 0180 (Intermediaries & Pension dealing)

We’re open from 08:00 to 17:00 GMT, excluding weekends and public holidays. If you’re calling to trade in North American markets, you can do that up to 21:00 GMT. Calls may be recorded for training and security purposes.

New business enquiries

For any new business enquiries, please email Oliver Fitzroy-Kelly.

Mailing address and email

PO Box 164,
8 West Marketgait

[email protected] we will endeavour to reply to you by email within 2 business days.

We aim to deliver an exemplary customer service at all times. However, sometimes things can go wrong. This is our complaints process.

How we work with you

  • Ownership of issues and queries through to resolution
  • Systems and controls to ensure your client records and holdings are correct and up-to-date
  • Support to escalate issues where required, to provide you with updates and management information on your business with us

Get in touch

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Investments can go down as well as up. You may get back less than you originally invested. This site is intended for Professional Clients only and should not be communicated to, or relied upon by Retail Investors.

Stocktrade is a trading name of Embark Investment Services Limited, a wholly owned subsidiary of Embark Group. You can find out more information at the Embark Group website or download our Group Corporate Information Pack.